Refund Policy

We want you to feel confident trying Strive. Here's exactly when and how you can get your money back.

1. 7-Day Satisfaction Guarantee

All new paid subscriptions — Core and Pro, across all billing periods (monthly, 6-month, and annual) — include a full 7-day money-back guarantee. If you're not satisfied for any reason within 7 days of your first payment, email us and we'll refund you in full. No questions, no documentation required.

• The 7-day window starts on the date of your first payment
• Applies to monthly, 6-month, and annual billing
• Applies once per user, to your initial subscription purchase only
• Upgrades from Core to Pro restart the 7-day window for the Pro upgrade charge only

To claim: email connor@learnwithstrive.com with subject line "Refund Request" from your account email. We'll process it within 2 business days.

2. Technical Issue Refunds

If a documented technical issue materially prevented you from using Strive — extended outages, account access failures, or broken core features lasting multiple days — you may request a full or partial refund or account credit.

To request: email connor@learnwithstrive.com with subject line "Technical Refund Request." Include a description of the issue and approximate dates. We'll review and respond within 5 business days.

3. Other Refund Requests

Requests outside the 7-day window that don't qualify as a technical issue are reviewed individually. Circumstances we typically approve:

• Documented medical or personal emergencies that prevented use
• Accidental duplicate charges
• 6-month or annual renewal charges where the user did not receive the 14-day renewal reminder email

Email connor@learnwithstrive.com with your situation. We'll respond within 5 business days.

4. 6-Month & Annual Subscription Cancellations

6-month and annual subscriptions can be canceled at any time from Account settings. Your access continues until the end of the paid term — we do not issue prorated refunds for remaining months unless you qualify under Sections 1–3 above.

We send a renewal reminder at least 14 days before your 6-month or annual renewal date. If you did not receive this reminder and were charged for renewal, contact us within 7 days of the charge for a full refund of that renewal payment.

5. How Refunds Are Processed

6. Non-Refundable Items

• Referral program credits and free weeks — no cash value, non-refundable
• Subscriptions canceled after the 7-day window — active until end of billing period, unused time not refunded except as described above
• Test registration fees, third-party tutoring costs, or expenses outside Strive subscriptions

7. Chargebacks

We'd much rather just fix it. Email us first — we're responsive.

8. Contact